ENTRANCE

This Biletiva Membership Agreement (Membership Agreement") is with DİVASOFT YAZILIM VE ELEKTRONİK TİCARET A.Ş. ("Company") located at Maslak Mah. Eski Büyükdere Cad. İz Plaza No:9 Kat:15 Daire:55 Sarıyer / İSTANBUL. It is concluded between the Member ("Member").The Company and the Member will be referred to individually as "Party" and jointly as "Parties" in this Membership Agreement.Biletiva Membership Agreement determines the membership conditions, rights and obligations, and principles regarding personal data of the members who will join Biletiva Digital Channels by the Company.

1. DEFINITIONS

Biletiva: DivaSoft Yazılım ve Elektronik Ticaret A.Ş., which owns and manages Biletiva Digital Channels. System: Tickets and products etc. sold through Biletiva Sales Channels defined below. software that forms the infrastructure of sales and other transactions Member/s: Real person who becomes a member of Biletiva Digital Channels by filling in the information required for membership or by using a Facebook, Google account or similar accounts. Ticket: Printed and/or electronic documents and/or data that are sold through Biletiva Sales Channels defined below, transmitted via physical and/or electronic communication tools, and that provide access to the relevant Event, but do not have any financial value. Event: All kinds of concerts, shows, competitions, races, performances, cinema, theatre, opera, workshops, exhibitions, museums, fairs for all kinds of cultural, artistic, entertainment, educational, sports and other purposes organized by the organizer and for which Biletiva is authorized to sell tickets. , circus, amusement park and all other activities

Event Organizer

Organizer: Organizing all kinds of concerts, shows, competitions, races, representations, cinemas, theatres, operas, workshops, exhibitions, museums, fairs, circuses, amusement parks and all other activities for cultural, artistic, entertainment, educational, sporting and other purposes under its own responsibility and Real or legal person who authorizes Biletiva to sell tickets Biletiva Digital Channels: The website owned and managed by Biletiva, with the domain name www.biletiva.com, "Biletiva" named mobile application (app) Website: Website with domain name www.biletiva.com Mobile Application: "Biletiva" mobile application named Integrated Channels: Websites, mobile applications and/or kiosks belonging to third real or legal persons with which the System will be integrated with the license granted by Biletiva Biletiva Sales Channels: All physical and/or electronic sales points where tickets and products are sold by Biletiva KVKK: Personal Data Protection Law No. 6698 and relevant secondary legislation Personal Data: Any information regarding an identified or identifiable natural person Processing of Personal Data: Obtaining, recording, storing, preserving, changing, rearranging, disclosing, transferring, taking over, making available, classifying or using personal data by fully or partially automatic or non-automatic means provided that it is part of any data recording system. All kinds of transactions carried out within Biletiva Digital Channels on data such as blocking

2. PURPOSE AND SCOPE

The Company provides a virtual marketplace for the Member to purchase tickets to participate in the events organized by the Organizers, through its online electronic commerce platform ("Website") named www.biletiva.com. The company acts as a ticket seller; It is not the owner/organizer/performer of the events on the Website. In this context, the Company has no obligation to control the content provided by real and legal persons who use the Website and to whom tickets are sold for the event, and to investigate whether there is an unlawful activity or other situation regarding this content and the goods or services subject to the content. has no liability.The purpose of this Membership Agreement is to enable the Member to benefit from the services detailed in the Agreement offered by the Company on the Internet and to determine the relevant conditions and the rights and obligations of the parties. By accepting this Membership Agreement, the Member accepts, declares and undertakes that he/she has accepted all kinds of statements made by the Company on the Website regarding the ticket sales service, contents, applications and security and that he/she is obliged to comply with all the matters specified in the said statements.FOR THE AVOIDANCE OF DOUBT, THIS MEMBERSHIP AGREEMENT HAS BEEN CONTRACTED ONLY BETWEEN THE COMPANY AND THE MEMBER; IT ONLY CONTAINS PROVISIONS RELATING TO THE TICKET SALES SERVICE OFFERED BY THE COMPANY TO THE MEMBER. THE LEGAL RELATIONSHIP BETWEEN MEMBERS AND ORGANIZERS IS OUT OF THE SCOPE OF THIS MEMBERSHIP AGREEMENT. THE COMPANY IS NOT RESPONSIBLE IN ANY WAY FOR THE LEGAL RELATIONSHIP BETWEEN MEMBERS AND ORGANIZERS, THE RIGHTS AND OBLIGATIONS THAT THIS LEGAL RELATIONSHIP AFFECTS TO THE PARTIES, AND THE PROPER FULFILLMENT OF THESE RIGHTS AND OBLIGATIONS BY THE PARTIES. MEMBERS WILL BE ABLE TO EXERCISE ALL THEIR RIGHTS ARISING FROM THE LAW NO. 6502 ON CONSUMER PROTECTION AND OTHER LEGISLATION WITH REGARD TO THE TRANSACTIONS THEY WILL CARRY OUT WITH THE ORGANIZERS.

3. MEMBERSHIP AND MEMBERSHIP OPPORTUNITIES

a. In order to gain membership status, the user who wants to become a Member must approve this Membership Agreement on the Website or Mobile Application and fill in the information requested here with accurate and up-to-date information. The membership application must be evaluated and approved by the Company.b. The Member declares that all the information he/she has declared during his/her approval of this Agreement is true and accurate; The Member accepts, declares and undertakes that if incorrect information is shared by the Member, it is not possible to attribute any liability to the Company. In this regard, the Member declares that he/she has all the authority regarding the use of the e-mail address and phone number declared during membership, that otherwise he/she is personally responsible for all damages that may arise, therefore no liability can be attributed to the Company, and that the relevant e-mail address and phone number He accepts, declares and undertakes that in case of suspicion that his number is used by third parties, he is obliged to immediately notify the Company of this situation and any changes that may occur in his e-mail address and phone number. The Company has no obligation to investigate the accuracy of the information and content uploaded, modified or provided by the Member.c. Once the approval process is completed and notified to the Member, the Membership status begins and the Member thus gains the rights and obligations specified in this Membership Agreement and in the relevant parts of the Website and Mobile Application.d. Biletiva, Dijital Kanalları Üye'ye bir üye hesabı sunmakta olup, Üye kendi belirlediği ve dilediği zaman değiştirebileceği şifre ile bu kanallara giriş yaparak, ilgi ve tercihleri doğrultusunda yararlanabilecektir.e. The Member will be able to purchase tickets and/or products related to events/mediums/venue/publications on Biletiva Digital Channels, such as events/media/venue/publications in the axis of music, entertainment, culture and arts, and gastronomy.f. The member may share information that he/she thinks may be of interest to him/her based on his/her knowledge, and/or personal tastes, interests, preferences, purchasing habits, etc. will be able to access up-to-date content, promotions, opportunities, benefits and opportunities regarding customized topics, events and products.g. The Member will be able to access the Events and products on Biletiva Digital Channels in different ways, in different media and on priority basis or from other people.h. The member will be able to access the opportunities that can be developed by Biletiva herself/himself or with the Event Organizers, through Biletiva Digital Channels.ı. The Member can access the Tickets of the events organized by the Event Organizers, purchase them by following the necessary procedures, and send the Ticket (QR code that replaces the ticket) using the "send to a friend" feature on Biletiva Digital Channels.i. Provided that the Member purchases an Event Ticket, he/she can reserve Tickets for his/her friends within the maximum Ticket limit that can be purchased at one time determined by the Event Organizer; These reservations are valid for a limited period of time on Biletiva Digital Channels.j. The Member can purchase his or her Tickets (i) by going to the "My Tickets" option on the sales confirmation screen after the payment confirmation process, (ii) by using the address link sent to the mobile phone or e-mail address registered to the Biletiva Membership account and (iii) always by clicking on the "My Tickets" option under the Biletiva membership account. You can access it by using the option (iv) by receiving the printed ticket from the physical sales point.k. The Member can access the invitations sent by the Event Organizer and matched with the Membership account, and can participate or reject the Events subject to the invitation, if she/he wishes.l. In accordance with the approval of the member, through Biletiva Digital Channels, whether the subject is included in Biletiva Digital Channels or not, general and special campaigns, promotions, promotions, invitations, earning points, giving gift certificates, becoming a member of clubs and discounts, advertisements, surveys, etc. They will be able to benefit from applications and advantages such as and receive information on these subjects, provided that they comply with the conditions to be determined within the scope of the relevant application.m. In addition to the content provided by Biletiva, if the member is included in the Digital Channels by Biletiva, the member will be able to view the content created by third parties on similar or related subjects (concert, event, venue, broadcast, etc.) and the opportunities that may be provided to him, and if he wishes, he will be able to benefit from them, provided that he complies with the relevant conditions.n. The Member will be able to change or rearrange all information submitted or approved to be submitted to Biletiva Digital Channels by logging in; If it wishes, it can delete all kinds of information except the fields that are mandatory for membership and those that need to be kept due to legal requirements.Biletiva may integrate with the Event Organizer's business partners in order to ensure, facilitate and diversify the use of membership opportunities and to track the use of the opportunities. The role of Biletiva Digital Channels in the integrated system is only to introduce the Member to the integrated system and verify the user. Within the scope of this integration, the Company can only record the information of transactions passing through its own infrastructure. Information about the integrated system cannot be viewed through the Company system.

4. MEMBER'S OBLIGATIONS AND TERMS OF USE OF BILETIVA DIGITAL CHANNELS

a. Membership is personal and belongs only to the Member. The Member cannot transfer or assign its obligations, rights and receivables arising from this Agreement to a real or legal third party, and cannot transfer or assign another real or legal third party, for any reason, to its responsibilities, rights and receivables recorded in this Agreement and therefore in the relevant legal provisions. He cannot share his receivables.b. The member can benefit from the rights and opportunities offered by Biletiva Digital Channels only as long as her/his membership continues.c. The legal and criminal liability for every transaction and action carried out by the Member within the scope of Membership (including tickets and products purchased, etc. and other opportunities used) belongs entirely to the Member, and the Member may be liable to third parties for activities carried out in violation of the provisions of this Agreement and the law. The Company has no direct or indirect liability for any damages that persons have suffered or may suffer.d. The Member accepts, declares and agrees that he/she is responsible for all damages, malfunctions and any consequences that may occur in his/her software and operating systems due to the use of the Website and other Digital Channels, and not to claim compensation from the Company for any damage he may suffer for this reason. is committed.e. The member can edit or terminate his/her membership at any time within the framework of Biletiva Digital Channels' facilities.f. The Member undertakes to maintain the confidentiality of his/her Membership System login password and activation code, if any, and not to give it to anyone else or allow them to use it, and is responsible for keeping them; He accepts, declares and undertakes that in case of abuse of membership rights and opportunities, all rights and gains related to Membership will be withdrawn.g. Without prejudice to the regulations regarding consumer rights arising from distance contracts, the Company is responsible for the use of Tickets, Events, advantages, promotions or special campaigns etc. offered to the Member on Biletiva Digital and Sales Channels. The right to change the content, venue, terms of use, price, value and other information belongs to the provider of the content and opportunity, especially the Company and the Event Organizer.h. Membership terms and conditions may be changed by Biletiva Digital Channels; Membership or Biletiva Digital Channels channel diversity may be increased, decreased or changed at any time.i. New applications such as scoring or loyalty programs, the conditions of which will be freely determined by Biletiva, may be included in Biletiva Digital and Sales Channels.j. Since the company is not the owner, organizer, organizer or performer of the events for which it sells tickets, it is the Organizer's responsibility to ensure that the event is held in accordance with the law and other legislation, and all legal and criminal liability regarding the event belongs to the Organizer. The Organizer is the sole addressee of all claims and demands of the Member regarding the event, especially defective service claims arising from consumer legislation. In this context, the Member cannot make any claims or demands against the Company regarding the service provided by the Organizer.k. The Member is deemed to have accepted that he/she is over 18 years of age and of legal age by approving this Membership Agreement.l. The Member cannot use someone else's IP address, e-mail address, user name and other information while accessing the Website, nor can he access or use the confidential information of other users without permission. Otherwise, all legal and criminal liability belongs to him/her.m. If the Member violates any article of this Agreement, all legal and criminal liability belongs to the Member, and in this case, the Company has the right to terminate this Agreement immediately and unilaterally, without prejudice to all compensation rights.n. In using the Website and in all transactional correspondence carried out on the Website, the Member is bound by the provisions of this Membership Agreement, all conditions stated on the Website, T.R. It will act in accordance with the laws and all applicable legislation and moral rules; He/she accepts, declares and undertakes that he/she has the legal and criminal responsibility for all transactions made through the Website.o. The Member cannot use the Website in any way that would disrupt public order, violate public morality, disturb others, for an unlawful purpose, or in a way that would constitute an infringement on the rights of others. The member cannot take actions that prevent or make it difficult for other members to use the site, cannot load, force or lock the servers or databases with automatic programs, cannot make fraudulent attempts to mislead data. Any legal, criminal and financial liability that may arise in case of contrary behavior belongs to the Member.

5. EVIDENCE CONTRACT

In case of disputes arising from this Agreement, all physical and electronic media and computer records belonging to Biletiva and/or data and records stored in Biletiva Digital Channels, HMK Art. It is binding in accordance with Article 193 and constitutes conclusive evidence.

6. INTELLECTUAL PROPERTY RIGHTS

All kinds of intellectual property rights of all kinds of brands, designs, logos, titles, slogans and all other content created by the Company, as well as the design, software, domain name of the Website, Biletiva Application, Biletiva Digital Channels and all related matters. All rights belong to the Company. The Member acknowledges that the software and design of the Website, Mobile Application, Biletiva Digital Channels and all intellectual property rights on the Website, Mobile Application, Biletiva Digital Channels belong to the Company, and that the Company owns the intellectual property rights of the Company. He accepts, declares and undertakes that he cannot use, share or reproduce in any way without the permission of the Company, and that he will refrain from any behavior that will prejudice the intellectual property rights of the Company, otherwise the Company reserves the right to any compensation.

7. CONTRACT CHANGES

The Company, at its sole discretion, may unilaterally change this Membership Agreement at any time by announcing it on the Website, provided that it is not contrary to the provisions of the applicable legislation. The amended provisions of this Membership Agreement will become valid on the date they are announced on the Website, and the remaining provisions will remain in force and continue to produce their provisions and consequences.

8. DISPUTES

Disputes arising from the contract are subject to the Laws of the Republic of Türkiye and other legislation. Istanbul (Çağlayan) Courts and Enforcement Offices will be authorized to resolve all disputes that may arise between the parties due to the interpretation or implementation of the provisions of this agreement.

9. EFFECT AND DURATION

This Agreement enters into force upon acceptance of the Agreement by the Company and the commencement of membership, and is valid without any time limit until the termination of membership.

10. PERSONAL DATA

By becoming a party to this Agreement, the Member shall be deemed to be responsible for all information given through Biletiva Digital Channels and/or all personal and special personal data given to the Company in any way during the continuation of the membership relationship, and information given/to be given in electronic or other media., By the Company and its partners, business partners, successors and/or third parties determined by them, taking the necessary measures to protect the confidentiality of the said data and complying with the legal principles regarding the processing of personal data and fulfilling the obligations determined by this Membership Agreement, In order to provide and offer various advantages for the Member and to carry out Member-specific advertising, sales, marketing, surveys, all kinds of electronic communication for similar purposes, profiling and statistical studies, it can be acquired and taken over by automatic / non-automatic methods, within the country and/or within the legal periods. or recorded in written/digital archives abroad, to be stored, preserved, made available, used, updated, changed, rearranged, classified, transferred domestically or abroad and processed in any way in accordance with other laws, the Company has been informed about this issue through various channels and has been informed about its legal rights. accepts, declares and undertakes that he/she has expressly given permission (consent/approval) as.In accordance with the legislation in force, the Company may share the Member's information with the authorities upon request by the competent authorities.Regarding your personal data processed within the scope of this Agreement, please review the Personal Data Processing and Protection Policy and cookie policy on the Website.

11. FORCE MAJEURE

Natural disasters, war, fire, decisions taken by the government and unforeseen circumstances that occur beyond the Company's control, which occur in a way that partially or completely, temporarily or permanently stops the performance of the Company's obligations under the Contract, are considered force majeure. The Company is not responsible for such situations and this situation is not considered a violation of the Membership Agreement.

12. MISCELLANEOUS PROVISIONS

12.1. The Company will contact the Member via the e-mail address or phone number provided by the Member when registering. If the Member does not notify the Company of any change in the e-mail address and/or phone number, notifications made to the previously notified e-mail address or phone number will be valid; He accepts, declares and undertakes that he will be deemed to have been notified and that he will be personally responsible for any damages that may occur due to the violation of this obligation.12.2. If any article or provision is invalid or unenforceable, the other articles and provisions will continue to be fully valid.12.3. Failure of either Party to exercise one of the rights mentioned in this Membership Agreement will not mean that it has waived the said right or will not prevent the use of that right in the future.This Membership Agreement, consisting of 12 (twelve) articles, has entered into force between the Parties after each provision has been read and fully understood by the Member and approved electronically.

Usage and Privacy Policy

Your privacy is very important to Biletiva. We are aware of how important it is to you. Biletiva aims to be as clear and understandable as possible about what it can do with your information. If you submit any Personal Information to Biletiva through our website, this information will be used in accordance with our Privacy Policy. This privacy policy applies throughout our website and its terms may change from time to time.Biletiva; Your name, surname, profession, address, phone number and e-mail address, Your ticketing details, Invoice your informationcan collect. Making your ticket purchases and managing your membership account, To analyze how you use our website and to update our website to serve you better., You can use it to send e-mails periodically to inform you about the events offered for sale and to keep you informed about campaigns and promotions. By using this website, you are deemed to have accepted the matters specified in this Privacy Policy and to give Biletiva permission in the above matters.

Security

Biletiva makes every effort to ensure that your information remains confidential. Therefore, Biletiva member has a username and password that he/she determines. The username is specific to the member and the same username is not given to two different members. “Password” is known only to the user. The user can change his password at any time. The selection and protection of the password is the responsibility of the user. Biletiva is absolutely not responsible for any problems arising from the use of passwords. In case the user's password is lost, instructions for changing the password will be sent to the e-mail address from the "forgot my password" section.Our forms to which you submit data are protected by 128 Bit SSL (Secure Socket Layer), which is an encrypted communication channel during transmission. Once this information reaches Biletiva, it will be protected in accordance with our usual strict security and confidentiality standards. To benefit from SSL, your Web browser must support SSL and the SSL options in your browser must be enabled.Your data will be stored only as long as they are necessary for our business process needs or legal obligations. Your credit card details are not stored on our servers.If you want to access or change your data on Biletiva, you can do this through the "My Membership Information" pages on our website.

Delivery

You can obtain your event tickets from Biletiva Sales Points and Event Venue box offices. Ticket delivery is made by the person who purchased the event ticket upon presentation of their reservation number and ID. No refunds or transfers are made for Credit Card collections.

Return and CancellationThere are no refunds or cancellations for event tickets sold. If the event is postponed or canceled for any reason, all responsibility belongs to the organizer company. Biletiva does not accept any liability in such cases.

Biletiva reserves the right to make changes to the Terms of Use and Privacy without prior notice.

How Can We Help You?

BİLETİVA MEMBERSHIP PROCEDURES

Why do I need to create a Biletiva membership registration?

Biletiva’da yayınlanan etkinliklere bilet almak için üyelik kaydı oluşturulması gereklidir. Üyelik kaydı esnasında girmiş olduğunuz bilgiler bilet alım esnasında otomatik olarak sistem tarafından kullanılır. Böylece daha sonraki etkinlik bilet alımlarınızda aynı bilgileri tekrar girmek zorunda kalmazsınız. Üyelik bilgileriniz ile sisteme giriş yaparak satın aldığınız biletleri görebilirsiniz. Bilet açığa alma, Biletiva kredisi gibi özellikler üyelere özel olup bilet satın alma işlemini üye hesabınızla yapmanız gerekmektedir.

How can I become a member of Biletiva?

Biletiva web sitesinin sağ üst köşesinde bulunan “Kayıt Ol” bölümünden kaydınızı oluşturabilirsiniz. Bu bölümde belirlediğiniz e-mail adresi ve şifrenizle ekranın sağ üst köşesindeki “Giriş Yap” bölümünden sisteme üye olarak giriş yapabilirsiniz Biletiva’ya üyelik hesabı açabilmek için e-posta verilmesi zorunludur. Girmiş olduğunuz e-mail adresine satın almış olduğunuz etkinliklerin bilgisi iletilecektir. Bu nedenle güncel bilgilerinizle üyelik hesabı açmanız ve üyelikten sonra gelen e-maili onaylamanız önemlidir.

Will the information I enter into Biletiva be shared with third parties?

Biletiva, kayıtlı tüm kullanıcıların (üye veya üyelerinin) gizlilik haklarını korumakla yükümlüdür ve bu konuya çok önem verir. Biletiva web sitesinde yer alan “Kullanım Koşulları” sekmesinde web sitesinden ("Hizmetten") yararlanırken kişisel bilgilerinizin nasıl işleme alınıp muhafaza edildiği açıklanır. Biletiva gizlilik sözleşmesindeki maddeleri değiştirme hakkına sahiptir. Aynı zamanda Biletiva, kullanıcılarından da gizlilik ilkesini tashih etme konusunda destek bekler.

I forgot my password, I can't log in to the system?

Biletiva web sitesinde sağ üst köşesinde bulunan “Giriş Yap” bölümü içinde yer alan “şifremi unuttum” linki ile yeni bir şifre talep edebilirsiniz. Açılan pencerede üye olduğunuz e-mail adresinizi yazdıktan sonra ilgili mail adresinize yeni şifrenizi oluşturmak için link gönderilecektir. Bu linki kullanarak yeni bir şifre belirleyebilirsiniz. Gönderilen e-mail gelen kutusunda görünmüyor ise junk/spam/önemsiz mail kutunuzu kontrol etmeyi unutmayınız.

Üyelikten ayrılmak istiyorum ne yapmalıyım?

Üyelik iptali için üye olduğunuz Biletiva hesabının bağlı olduğu e-mail adresinizle info@biletiva.com mail adresimiz üzerinden bizimle iletişime geçebilirsiniz ya da "Hesabım" bölümünden "Ayarlar" kısmına girip "Hesabımı Kapat" butonundan üyeliğinizi sonlandırabilirsiniz.

İletişim bilgilerimi nereden güncelleyebilirim?

Cep telefonu numaranızı Biletiva web sitesi üzerinden, “Profil” sekmesinde yer alan “Bilgilerim” kısmından değiştirebilirsiniz. E-mail adresinizi değiştirmek için info@biletiva.com adresinden talepte bulunabilirsiniz.

TICKET PURCHASE/DELIVERY

How can I buy a ticket from Biletiva?

What are the payment methods for purchasing tickets?

Etkinlikleri için sadece kredi/banka kartı ile bilet alımı yapılabilmektedir.

Biletiva üzerinden kredi/banka kartı ile alışveriş yapmak güvenli midir?

Biletiva sistemleri en ileri derece güvenlik sistemleri ile korunmaktadır. Üyelerimizin kredi/banka kartı bilgileri kesinlikle hiçbir şekilde kayıt altına alınmamaktadır. SSL ile ödeme bilgileriniz şifrelenmektedir ve üçüncü kişiler tarafından görülmesi engellenmektedir. Kullanılan güvenlik duvarı sistemi ile dışarıdan yapılacak siber saldırılara karşı güvenlik üst düzeyde sağlanmaktadır.

I can't pay with my credit card?

Kredi kartınızın limitinin yeterli olduğunu, internet üzerinden alışverişe açık olduğunu, girmiş olduğunuz kart bilgilerinizi ve kartınızın son kullanım tarihini kontrol ediniz. Gerektiğinde bankanız ile görüşerek müşteri temsilcinizden bilgi alabilirsiniz.

What is 3D Secure?

The system developed by Master and Visa card is a system developed to increase security by allowing you to make your payment directly through the bank.

How can I use the 3D Secure system?

Ödeme ekranında “İşlemde 3D secure kullanmak istiyorum” seçeneğini işaretleyin. Bir sonraki ekranda bankanızın sayfasına yönlendirileceksiniz. Banka tarafından istenilen bilgileri sağladıktan sonra gerekli kontroller gerçekleştirilecek ve tekrar Biletiva sayfasına yönlendirileceksiniz.

3D Secure page does not open?

Kullandığınız internet tarayıcısında (browser) Pop-Up /Açılır Pencere engelleyicisinin pasif durumda olması gereklidir.

I can't pay with the 3D Secure system?

Bankanız ile görüşerek kartınızın 3D secure sistemine açık olduğunu teyit etmeniz gerekmektedir.

How can I buy tickets via EFT and Money Transfer?

EFT ve Havale ile bilet alımı yapılamamaktadır. Kredi/banka kartı ile bilet alım işleminizi gerçekleştirebilirsiniz.

How can I receive my purchased ticket?

On the day of the event, you can pick up your tickets from the box office of the relevant stage with your ID and reservation number. For security purposes, tickets will be subject to ID verification upon delivery.

To whom are discounted tickets applied?

Discounted ticket sales for events are determined separately and displayed on the discount selection screen during ticket purchase. For movie tickets, guests under the age of 3 are not allowed into the cinema hall, and all guests over the age of 3 are subject to a ticket.

How can I get discounted tickets?

Biletiva’dan etkinliklere bilet alabilmeniz için öncelikle üyelik kaydı oluşturmanız gereklidir. Ekranın sağ üst köşesinde bulunan “Kayıt Ol” bölümünden kaydınızı oluşturabilirsiniz. Bu bölümde belirlediğiniz email adresi ve şifrenizle ekranın sağ üst köşesindeki “Giriş Yap” bölümünden sisteme üye olarak giriş yapabilirsiniz. Ekranın üst bölümünde bulunan “etkinlikler” kısmını kullanarak ya da “etkinlik arama” kutusuna aradığınız etkinliğin ismini yazarak katılmak istediğiniz etkinliği bulabilirsiniz. Bulduğunuz ekinliğin içerisinde “Bilet Al” butonuna basarak bilet alma işlemlerini başlatabilirsiniz. Tarih/seans/koltuk işlemlerinden sonra devam eden “indirim seçimi” ekranında indirimli bilet alma işlemini gerçekleştirebilirsiniz. Ekranın alt tarafında bulunan artı(+) ve eksi(-) butonları ile indirimli almak istediğiniz bilet sayısını seçebilirsiniz. Devam butonuna basarak ödeme işlemini gerçekleştirebilir ve bilet alım işlemini tamamlamış olursunuz.

When do ticket sales for events start?

Ticket sales dates and times are determined individually by each business where the relevant event will be offered for sale.

I forgot my password, I can't log in to the system to buy tickets?

You can request a new password using the "I forgot my password" link in the "Sign In" section in the upper right corner of the screen. After you enter your e-mail address in the window that opens, a link to create your new password will be sent to your e-mail address. You can set a new password using this link. If the email does not appear in your inbox/inbox, do not forget to check your junk/spam/junk mailbox.

Satın aldığım etkinlik bilgisi tarafıma ulaşmadı?

Email bilgilerinizi kontrol ediniz. Email bilginiz hatalı ise destek@biletiva.com’a talebinizi iletebilirsiniz. Email bilginiz doğru ise junk/spam/önemsiz posta kutunuzu kontrol etmeyi unutmayınız. Bütün kontrolleri gerçekleştirdiğiniz halde email alma sorununuz devam ediyorsa durumu destek@biletiva.com’a bildirebilirsiniz.

How can I receive the event information I purchased via email again?

Biletlerim bölümünden ilgili etkinliğin altında bulunan “Bilet Detaylarını Email ile Tekrar Gönder” seçeneğini kullanabilirsiniz.

What is the processing time limit for event selection and event tickets added to the cart?

The processing time limitation for event selection and adding to cart phase is 5 minutes. Tickets added to your cart will remain in your cart for 20 minutes. At the end of the period, the selected reservation information is automatically removed and put up for sale.

RELEASING THE TICKET

What is open ticket?

Katılamayacağınız etkinlikler için biletinizi açığa alarak başka bir etkinlik için kullanabilirsiniz. Sinema için 1 saat, diğer etkinlik biletleri için 24 saat öncesinde biletlerinizi açığa alıp başka bir etkinlik için kullanabilirsiniz. Kredilerinizi Hesabım/Kredilerim sekmesinden görebilirsiniz. Biletinizi açığa alma özelliğinden faydalanabilmeniz için Biletiva üye hesabınızla giriş yapıp satın almış olmanız gerekmektedir.

How can I open my ticket?

After logging in with your username and password, you can open your ticket by logging in to the My Account/My Tickets tab and selecting your relevant ticket, from the open ticket tab. The open ticket amount will be added to your credit.

I can't open my ticket?

Sinema için 1 saat, Tiyatrolar ve diğer etkinlik biletleri için 24 saat öncesinde biletlerinizi açığa alabilirsiniz. (Altunizade Capıtol Spectrum Cıneplex Sinemalarından alınan biletlerin açığa alınması için ilgili sinema salonu ile iletişime geçmeniz gereklidir.)

How can I use the ticket I purchased?

Açığa alınan bilet tutarı kredinize eklenecektir. Daha sonraki bilet alımlarınızda öncelikli olarak bakiyeniz yeterli ise ilgili kredinizden ödeme işlemi gerçekleştirilecektir. Ödeme adımında mevcut kredinizin yetersiz olduğu durumlarda kalan tutar kredi/banka kartınızdan çekilecektir.

TICKET REFUND

Can I return my ticket?

No refunds will be made except for canceled events.

My ticket has been refunded, but the refund does not appear on my credit card?

If a refund is made for a canceled event, it may take 2 to 4 days for it to be reflected on your credit card, depending on the bank situation. You can get detailed information on the subject from your bank.

OTHER

When you log in to Biletiva page, it does not appear in Turkish?

The initial input language of the site is taken from the language settings used for the browser. You can continue in Turkish by selecting the TR option from the language settings in the upper right corner of the screen.

About Facebook and Google+

User registration and user login feature has been added with Facebook and Google+

CUSTOMER SERVICE

How can I contact you about the services you provide?

11:30 - 21:30 saatleri arasında 08505773626 ve 08505023216 numaraları üzerinden çağrı merkezimizi arayabilir ya da destek@biletiva.com adresimize e-posta atabilirsiniz.

BILETIVA COMMERCIAL ELECTRONIC MESSAGE CONFIRMATION MESSAGE

Biletiva Commercial Electronic Message Confirmation Message

My contact information that I have shared with Divasoft Yazılım ve Elektronik Ticaret Anonim Şirketi (“Biletiva”), elements and/or links, directions or advertisements regarding the organizers, sponsors and other third parties regarding the tickets, products and services that Biletiva sells and promotes. To be able to send promotions and information, announcements, bulletins, news, campaigns, invitations, personalized content, offers, celebrations and wishes, surveys or Biletiva tickets, products, items, etc. making sales etc. I give my consent within the scope of Law No. 6563 on the Regulation of Electronic Commerce to be used within the scope of all kinds of marketing activities, to communicate with me via SMS, e-mail, telephone channels and to send commercial electronic messages to me through the specified means; In this context, by taking the necessary precautions to protect the confidentiality of the name, surname, e-mail, phone number and personalized event-campaign notifications I have shared with Divasoft Yazılım ve Elektronik Ticaret Anonim Şirketi, as well as my personal event like information; In accordance with the Personal Data Protection Law No. 6698 and legal principles, the data controller Divasoft Yazılım ve Elektronik Ticaret Anonim Şirketi and its partners, business partners, successors and/or third parties determined by them may be collected by automatic/non-automatic methods for legal reasons. to be recorded in written/digital archives, stored, preserved, used, updated, changed, rearranged, classified, domestically and/or abroad, provided that the legal periods are not exceeded. I accept, declare and undertake that I have expressly given permission (consent/approval) to be transferred within or abroad and to be processed in accordance with other laws, having been informed about all my relevant legal rights.

GNÇ "1 CINEMA TICKET GIFT FOR 1 CINEMA TICKET" CAMPAIGN

How can I benefit from the campaign?

GNÇ’den “1 sinema biletine 1 sinema bileti hediye” Kampanyası Haftanın her günü 1 sinema bileti alana 1 sinema bileti hediye! GNÇ’nin “1 sinema biletine 1 sinema bileti hediye” kampanyası, bilet satış platformu Biletiva'da da geçerli!

Campaign Conditions and Details

• Kampanya, seçili sinemalarda haftanın her günü geçerlidir.
• 1 sinema bileti alana 1 sinema bileti hediye olacak şekilde uygulanmaktadır.
• Biletler, sinema gişesinden ve bilet satış platformu biletiva.com üzerinden alınabilir.
• Tüm seanslarda geçerli olmakla birlikte ayrıyeten herhangi bir saat kısıtı bulunmamaktadır.
• Özel salonlarda (3D vb) gösterimlerde geçerli değildir.
• GNÇ uygulaması içerisinden kullanıcıyla paylaşılan kampanya kodu, sinema gişesinde ilgili cihaza ya da online bilet alımında sisteme girilecek ve kullanıcının telefon numarası da aynı şekilde ilgili alana girilerek kampanya aktif edilecektir.
• Kampanya, kişinin ilk biletini satın alması sonrasında, alacağı ikinci bilet için geçerlidir.
• Satın alınacak ilk bilet, sinema salonunun kurallarına uygun olacak şekilde tüm ödeme şekilleriyle satın alınabilir. Sinemalar farklı şubelerinde farklı fiyatlar uygulayabilir. Sinemalar önceden haber vermeden fiyatlarda değişiklik yapma hakkını saklı tutar.
• Bu kampanyada kodlar, GNÇ uygulamasından alınır. Her bir kullanıcının aylık limitleri değişebilecek olup ilk etapta ayda 1 kullanımla sınırlıdır.
• Kampanya dahilinde hediye olarak alınan bilet için tercih edilmek istenen her koltuk seçilebilir.
• Kampanyanın hangi sinemalarda geçerli olacağı konusundaki listeyi, GNÇ uygulaması içerisinden takip etmek mümkündür.
• Kampanyaya katılım için yaş sınırı yoktur. Böylece her yaştan kullanıcı yararlanabilir.
• Kampanya, milli ve dini bayramlarda da geçerlidir.
• Sinema salonunda teknik bir sorun yaşandığında konunun çözümünden sinema salonu sorumludur.
• Hediye olarak alınan bilet için iptal ve iade mümkün değildir.
• Kampanya, sinemalardaki diğer kampanyalarla birleştirilemez.
• Kampanya 31.12.2025 tarihine kadar geçerlidir.

SELFY ARTISIYLA GELDİ! HAFTA SONLARI 1 SİNEMA BİLETİ ALANA 1 SİNEMA BİLETİ HEDİYE!

How can I benefit from the campaign?

• Kampanya Selfy üyelerine açık, 25 yaşının altındaysan ve hala Selfy’li değilsen SELFY yazıp 4545’e göndererek üye olabilirsin.
• Ben artık Selfy’li oldum diyorsan SELFY SINEMA yazıp 6262’ye SMS gönderip veya Online İşlemler uygulamasında Bana Özel alanından şifreni alıp, seçili sinema salonu gişelerinde ya da Biletiva.com web sitesinden kampanyadan faydalanabilirsin.

Kampanya Kodunu Nasıl Kullanırım?

Kampanya, Cumartesi ve Pazar günlerinde aşağıda belirtilen sinema salonlarında geçerlidir. SELFY SINEMA yazıp 6262’ ye göndererek ya da Türk Telekom Uygulaması Bana Özel menüsünden ‘Şifre Al’ butonu tıklayarak kampanya kodunu alabilirsin. Kampanya seçili sinema salonu gişelerinde ve Biletiva.com web sitesinde yer alan sinema kategorisinde geçerlidir. Gişe alımlarında; kampanya kodunu ve telefon numaranı; sinema salonunda gişedeki görevli ile paylaştıktan sonra hediye biletini alabilirsin. Biletiva.com web sitesi üzerinden yapılacak olan bilet alımlarında; web sitesinde ödeme adımında yer alan promosyon kodu alanına kampanya kodunun girişi yapılır ve ücretsiz bilet tutarı kadar indirim sepetine yansır.

Campaign Conditions and Details

• Kampanya, sadece Selfy üyelerine açıktır. 25 yaşının altındaysan ve henüz üye değilsen SELFY yazıp 4545’e göndererek üye olabilir ve kampanyadan yararlanabilirsin.
• Kampanya 31.05.2025 tarihine kadar geçerlidir.
• Kampanya kapsamında belirtilen günlerde 1 sinema bileti alana 1 sinema bileti hediye edilecektir.
• Kampanyadan ayda 1 kez yararlanılabilir.
• Kampanya Cumartesi ve Pazar günlerindeki seanslarda geçerlidir.
• Kampanya kodunu, SELFY SINEMA yazıp 6262’ye göndererek veya Türk Telekom Uygulaması Bana Özel menüsü üzerinden alabilirsin.
• Gişe alımlarında; kampanya kodunu ve telefon numaranı; sinema salonunda gişedeki görevli ile paylaştıktan sonra hediye biletini alabilirsin.
• Biletiva.com web sitesi üzerinden yapılacak online alımlarda; sepete 2 bilet eklenir, ödeme adımında yer alan promosyon kodu alanına kampanya kodunun girişi yapılır ve ücretsiz bilet tutarı kadar indirim sepetine yansır.
• Satın alınacak ilk bilet, sinema salonunun belirleyeceği şekilde tüm ödeme yöntemleri ile satın alınabilir. Sinemalar farklı şubelerinde farklı fiyat uygulayabilir. Sinemalar önceden haber vermeden fiyatlarda değişiklik yapma hakkını saklı tutar.
• Kampanyada belirtilen günlerde olduğu sürece herhangi bir bir saat limiti yoktur, her saatte kampanya geçerlidir.
• Satın alınan ilk bilet ile hediye olarak alınan bilet aynı filme ve seansa ait olmalıdır. Başka film ve seanslarda kullanılamaz.
• Kirpi Sonic 3, Nosferatu, Mufasa Aslan Kral, Moana 2, Wicked, Gladyatör II, Vahşi Robot, Anora, Gülümse 2, Transformers: Başlangıç, Sakın Ses Çıkarma, Alien: Romulus, Deadpool & Wolverine, Köpek Adam, The Brutalist, Love Hurts, Bob Dylan: Tam Bir Bilinmez filmleri kampanyaya dahil değildir.
• Kampanya başka bir kampanya, promosyon veya indirim koduyla birleştirilemez.
• İndirim kodları para ile satılamaz veya paraya çevrilemez.
• Kampanya kodları tek kullanımlıktır.
• Kampanya stoklarla sınırlıdır.
• Kampanya kapsamında kazanılan haklar başkasına satılamaz ve devredilemez.
• Kampanyaya katılımını SMS ile yapman durumunda mesaj ücreti tarafından karşılanacaktır. 6262 ve 4545'e gönderilen kısa mesajlar 1 SMS bedeliyle ücretlendirilir. SMS bedeli bağlı olunan operatöre göre değişiklik gösterebilir.
• Kampanya kapsamında değişiklik yapma veya kampanyayı bitirme/dondurma hakkı Türk Telekom Grubu’nda saklıdır. Belirli kampanya dönemlerinde alınmış ancak kullanılmamış olan kodlar ilgili kampanya dönemi sona erdiğinde geçerliliğini yitirecektir.

E-mail

Telefon 1

Telefon 2

Biletiva (Divasoft Yazılım ve Elektronik Ticaret A.Ş.) is a movie ticket supply and event tracking company that has pioneered many issues by taking innovative steps for more than 15 years. As of May 2023, it has joined forces under the umbrella of Mobilet and continues its activities with excitement and motivation.Biletiva, which has a wide network of movie theaters across Turkey, brings together the audience with the latest movies and also continues to offer a rich range of movies in many movie genres such as action, comedy, drama, horror, fantasy, animation and musical under various categories. Moreover, it simplifies the ticket purchasing process with a service-oriented and user-friendly approach. It is more than just a ticket sales point. Because it provides viewers with a comprehensive experience from the moment of making a choice until after they leave the movie theater. It offers a number of innovations and conveniences for event owners and brands, as well as for movie lovers who want to explore this experience. You can visit the website Biletva.com to experience this unique experience.Through Biletiva, you can buy advance tickets not only for the movies currently in theaters, but also for the movies that will be released soon. You can enjoy watching the movies you are waiting for and curious about on the first day, wherever you want. You can also follow the movies in theaters and those that will be released soon via Biletiva's social media channels. Similarly, you can get current and interesting information about the world of cinema. At the same time, Biletiva adopts innovative technologies. It provides unique experiences to its consumers both in the field and through online platforms and constantly improves itself.Biletiva carries out its software and development activities entirely with local engineers and software professionals. Operational processes are managed by managers who have experience in the cinema industry and are known for their success.Biletiva has an infrastructure that you can easily access from anywhere in Turkey. You can find movie tickets online via the website. Along with buying movie tickets; You can access all the information you are curious about, such as movie trailers, subject content, cast, year of production, etc., on Biletva.com.With these innovative approaches, Biletiva aims to provide an uninterrupted and effective service to moviegoers.

Address

Maslak, Eski Büyükdere Cd. No:9, 34398 Sarıyer/İstanbul

Web Site

https://www.biletiva.com

Institution Information

Mercy Number

0382-0397-5690-0001

Tax Office

Beyoğlu Vergi Dairesi

Tax Number

3820397569

Trade Registry Number

208177-5

Transaction Guide

Selection of Goods and Services

In order to buy tickets to events from Biletiva, you must first create a membership registration. You can create your registration from the "Register" section in the upper right corner of the screen. You can log in to the system as a member from the "Sign In" section in the upper right corner of the screen with the e-mail address and password you specified in this section. You can find the event you want to attend by using the "events" section at the top of the screen or by typing the name of the event you are looking for in the "event search" box.

What are the payment methods for purchasing tickets?

Tickets for events can only be purchased with a credit card.

Entering Payment Information (Purchase)

After selecting the event you want to buy your ticket for from the mobile application or website, you can purchase it with the proceed to payment button. You can make your payment by bank card. For promotional tickets, you can apply the campaign after adding the ticket to the cart, depending on the campaign type.

How can I receive my purchased ticket?

Can a different person receive the tickets I purchased?

If the tickets will be delivered by a different person, you can add the recipient information with the "Delivery Person Change" option in the My Tickets section. The person registered as the recipient can receive the tickets from the relevant stage box office with his/her ID and reservation number.

Suspend the Ticket

What is revoking your ticket? For events you cannot attend, you can resign your ticket and use it for another event. You can open your tickets 1 hour in advance for cinema and 24 hours in advance for theater and other event tickets and use them for another event. You can view your credits in the My Account/My Credits tab and load additional credits. How can I open my ticket? After logging in with your username and password, you can log in to the My Account/My Tickets tab and select your relevant ticket to open your ticket from the open ticket tab. The open ticket amount will be added to your credit. How can I use the open ticket? The open ticket amount will be added to your credit. For your subsequent ticket purchases, payment will be made from your relevant credit, if your balance is sufficient. If your credit balance is not sufficient, you can load additional credit.

Cancellation and Refund Process

Biletiva organizasyon sahibi olmadığı ve yalnızca etkinlik biletlemesinden sorumlu olduğu için; mevcut organizasyonla ilgili herhangi bir iptal ya da değişiklik olmadığı sürece ya da organizasyon sahibinin açıkladığı kuralları dışında satın alınan biletlerde herhangi bir değişiklik ya da iade söz konusu değildir. Etkinlik iptali nedeniyle oluşacak iade durumunda Biletiva kullanıcılarına gerekli bilgilendirmeyi yaparak iade sürecini işletir. Tüm soru ve talepleriniz için 11:30 - 21:30 saatleri arasında 08505773626 ve 08505023216 numaraları üzerinden çağrı merkezimizi arayabilir ya da destek@biletiva.com adresimize e-posta atabilirsiniz.

Privacy Rules

Our Privacy Policy is available at the bottom of the Biletva.com home page.

KİŞİSEL VERİLERİN KORUNMASI KANUNU HAKKINDA BİLGİLENDİRME

DİVASOFT YAZILIM VE ELEKTRONİK TİC. A.Ş. As ("Divasoft"), taking into consideration the security of our valued customers, we would like to inform you about the "Personal Data Protection Law" regarding personal data in order to protect fundamental rights and freedoms, especially the privacy of private life, and within this scope. We want to fulfill our "Disclosure Obligation." Our purpose; Our aim is to inform you in the most transparent way about the way your personal data is collected, the purposes for which it is processed, the legal reasons and your rights. In accordance with the Personal Data Protection Law No. 6698 ("PDPL"), which came into force on April 7, 2016, with respect to any personal data ("Data") you have submitted to Divasoft, our Company.; As Data Controller and Data Processor, personal information; within the framework explained by the law and adhering to the conditions and limits explained below.; will be able to obtain, record, store, preserve, update, change and rearrange in order to continue their services., may disclose to third parties, transfer, transfer, share, classify, anonymize and process in other ways listed in the law in cases and to the extent permitted by the legislation. Data Controller: Contact information is given below DİVASOFT YAZILIM VE ELEKTRONİK TİC. A.Ş.Contact information is given belowDivasoft categorizes the groups of data subjects whose personal data are processed in personal data processing processes and activities related to these processes as follows. In addition, personal data of other groups of individuals (consultants, educators, bloggers) may also be processed in accordance with the personal data processing conditions specified in Articles 5 and 6 of the KVK Law and in line with the legal reasons specified in this Privacy/Personal Data Protection Policy.1. Customer/Member2. Online Customer3. Partner Data, partner representative and partner employee4. Supplier data, supplier employee or supplier representative5. Agency data, agency employee data

Data Categories and Sample Data Types

1	Customer/Member, 1. Identity Information: Name, surname, place-date of birth, gender, marital status, TR. identification number2. Location Information: Region chosen, city of residence, address3. Contact Information: Mobile phone, email address, region4. Financial Information: TR ID number, tax ID number, relevant and masked parts of the card information you provide to us for bank provisions (in accordance with PCI-DSS rules, credit card expiration date and cvv/cvv2 information are not stored in our systems)5. Client Information: Photograph6. Customer Transaction Information: IP address, navigation information, call center call records, commercial communication permission, campaigns used, purchasing information7. Risk Management Information: IP address8. Marketing Information: Marketing on social media channels through cookie records, targeting information, reviews showing habits and likes9. Visual and Audio Data: Video and audio recordings taken during entry to and stay in retail sales points and main counters, call center call records10. Legal Action and Compliance Information: The start and end time of the service provided, the type of service used, the amount of data transferred, the commercial electronic message permission given by the Relevant Person electronically, the membership agreement approved, the distance sales contract and other legal texts and agreements that enable the use of the services offered by Divasoft.11. Direct Marketing Information: Marketing SMS, e-mail sent based on the commercial electronic message permission given by the relevant person.12. Request/Complaint Management/Reputation Management Information: Records regarding the complaints and/or requests submitted by the relevant person through the website, mobile application, social media accounts or call center regarding the product or service purchased by the relevant person, and the transactions carried out during the evaluation or management of these requests.
2	Online Customer1. Legal Transaction Information/Risk Management Information: IP address2. Legal Transaction Information: Start and end time of the service provided, type of service used, amount of data transferred.
3	Partner Data, partner representative and partner employee1. Identity Information: TR ID number, name-surname2. Contact Information: email address, phone number, address, mobile phone3. Financial Information: Account number, tax office, tax identification number, tax plate, IBAN4. Legal Action and Compliance Information: Signature circular, activity certificate,5. Special Personal Data/Legal Process Information: Signature,6. Visual Information: Photograph
4	Supplier Data, Supplier Employee and Supplier Official1. Identity Information: TR ID number, name and surname2. Contact Information: email address, phone number, address, mobile phone3. Financial Information: Account Number, tax office, tax identification number, tax plate, IBAN4. Legal Action and Compliance Information: Signature circular, activity certificate,5. Special Personal Data/Legal Process Information: Signature, medical report6. Personal Information: SGK login information7. Visual Information: Photograph
5	Agency Data, Agency Employee Data1. Identity Information: TR ID number, name-surname2. Contact Information: email address, phone number, address, mobile phone3. Financial Information: Account number, tax office, tax identification number, tax plate, IBAN4. Legal Action and Compliance Information: Signature circular, activity certificate,5. Special Personal Data/Legal Process Information: Signature,6. Visual Information: Photograph

Purposes and legal reasons for processing your personal data; Identity information, access/contact information, information regarding consumer habits, all kinds of information and documents that serve to determine or identify the identity of you, our customers, obtained during voice and video calls or as a result of transactions within the scope of established contracts, are within the scope of personal data pursuant to the provision of Article 3/d of PDPL.Your personal data; Fulfilling the requirements of the contracts concluded with you, selling event tickets and delivering them depending on the delivery method you prefer, making your payments, e-invoicing, e-archive invoicing and, if necessary, making returns and changes, sharing information with you through the communication channel you prefer within the scope of the events you purchased or the campaigns/sweepstakes you participated in., determination of transaction information, creating a Divasoft membership registration upon your request and maintaining your registration, carrying out promotional/information, marketing and campaign activities if you have given communication permission, sending event bulletins, data analysis-research, performing insurance transactions if you have chosen insurance when purchasing a ticket., Transferring and tracking your complaints/requests to our Company, carrying out accreditation procedures for your combined membership and loyalty program membership transactions depending on your request, and providing you with information within the scope of these memberships, backing up/archiving, storing and preserving transaction records., It may be processed for the purposes of complying with information storage, reporting and information obligations and fulfillment of our legal obligations in accordance with the relevant legislation. Divasoft will not use your personal data for purposes other than the processing purposes specified herein, and will not transfer and/or disclose it to third parties without your explicit consent or the reasons stipulated in the relevant legislation.Technical and Administrative Measures Taken to Ensure the Security of Personal DataDivasoft undertakes to take all necessary technical and administrative measures and to show due care to ensure the confidentiality, integrity and security of your personal data.Divasoft takes the necessary precautions to prevent unauthorized access to personal data, misuse, unlawful processing, disclosure, alteration or destruction of personal data. Divasoft uses generally accepted security technology standards such as firewalls and Secure Socket Layer (SSL) encryption when processing personal data. In addition, when sending your personal data to Divasoft through the website, mobile application and mobile site, this data is transferred using SSL.Divasoft is responsible for preventing unlawful access to the personal data it processes, preventing unlawful processing of these data, and ensuring the preservation of personal data.:All areas on the website or mobile application where personal data is collected are protected by SSL,It creates and implements access authorization and control matrices for its employees to prevent unlawful processing of personal data collected from the website or mobile application.,şisel To ensure that data is not accessed unlawfully; performs periodic penetration tests and tests the system's resistance to unauthorized access,It uses the Pseudonymization method for all secondary data processing other than the primary processing purpose. In order to ensure that pseudonymous data makes it impossible to identify the person concerned, it uses encryption methods in the systems where this data is located and applies a stricter access authorization and control policy to this data.,It ensures that personal data in paper form is kept in locked cabinets and can only be accessed by authorized persons.Personal data processed through cookies belonging to third parties from whom services are received are deleted from third party systems if the membership is terminated.Although Divasoft takes the necessary information security measures, if personal data is damaged or obtained by unauthorized third parties as a result of attacks on the platforms operated by Divasoft or the Divasoft system, Divasoft immediately notifies you and the Personal Data Protection Board and takes the necessary measures.Collection method and storage period of personal data: Your personal data may be collected automatically or non-automatically through our Company's corporate website with extensions, mobile sites and applications, call center, retail sales points, main box offices of the event venue, audio and video recordings made for security purposes. It can be collected through written, verbal or electronic means.Our company processes the personal data it provides by complying with the relevant periods, in case of a period stipulated within the scope of the legislation to which it is subject; If such a period is not foreseen, it can be stored only for the period necessary for the purpose for which it is processed, not exceeding a maximum of 5 years. However, if you have become a Biletiva member, your personal data in your membership registration will continue to be stored in our system unless you delete your membership registration. If there is no valid reason for further storage of data, personal data will be deleted, destroyed or anonymized.

Call Center voice recordings	3 years	Law on the regulation of electronic commerce and relevant secondary legislation
Records regarding membership and purchases	10 Years	Turkish Code of Obligations
Cookies	Up to 540 days
Commercial electronic message approval records	1 year from the date of withdrawal of consent	Law on the regulation of electronic commerce and relevant secondary legislation
Traffic information about online visitors	2 years	Law on regulating publications made on the internet and combating crimes committed through these publications
Personal data about customers	10 years after the legal relationship ends; 3 years in accordance with Law No. 6563 and relevant secondary legislation	Turkish Code of Obligations, Law on the regulation of electronic commerce and relevant secondary legislation
Personal data regarding suppliers	10 years after the legal relationship ends	Turkish Commercial Code, Tax Procedure Law

Persons/organizations to which your personal data may be transferred for the purposes stated above: Your Personal Data; Depending on your preferred payment method, the relevant banks, online payment systems, the relevant insurance company and intermediary institutions if you have chosen insurance when purchasing your ticket, the relevant distribution/cargo-courier companies within the scope of your preferred delivery selection, a special membership such as combined membership and loyalty program membership. If you have purchased to the relevant sports clubs and the relevant Foundations/companies that are members of the program, to the relevant institution if you have chosen to donate when purchasing your ticket, to the infrastructure provider so that we can resolve your complaints and provide you with a better service, to the relevant institution/organization within the scope of e-invoicing/e-archive invoicing transactions. and infrastructure providers, and server hosting, archiving, storage and software services providers we work with at home and abroad for backing up/keeping/archiving/storing transaction records, to our company's main shareholder, direct/indirect domestic/foreign subsidiaries; It may be transferred to our Company's employees, legal, financial and tax consultants, auditors, and to persons, institutions and organizations permitted by the legislative provisions, in order to resolve your complaints or a problem that has arisen or to fulfill our legal obligations. When your personal data is transferred to the third parties specified in this article, it will be transferred only to the extent necessary and within the scope of its relevance. Your Rights and Exceptions within the Framework of Article 11 of the Law; By applying to our company in writing or through other methods determined by the Board; a) learning whether your personal data has been processed, b) requesting information if your personal data has been processed, c) learning the purpose of processing your personal data and whether it is used in accordance with its purpose, d) knowing the third parties to whom your personal data is transferred domestically or abroad, d) requesting correction if it is incomplete or incorrectly processed, e) requesting the deletion or destruction of your personal data within the framework of the conditions stipulated in Article 7 of the Law, f) requesting the deletion or destruction of your personal data to third parties to whom your personal data has been transferred, as listed above (d) and (e). You have the right to request notification of the transactions made in accordance with the following clauses, g) to object to the emergence of a result against you due to your personal data being analyzed exclusively by automatic systems, and g) to request compensation in case you suffer damage due to the unlawful processing of your personal data. It is possible to exercise your rights as of 07.10.2016, the effective date of the regulation.Your requests regarding personal data; You will send a letter to our Company's address (Maslak Mah. Eski Büyükdere Cad. İz Plaza No:9 İç Kapı No:55 Sarıyer / İstanbul) by registered mail, notary public or hand delivery, together with the necessary information to identify your identity and your explanations about the rights you want to exercise. You can submit it via petition/application letter. Additionally, if the Board determines other methods for transmitting the request, you will be able to submit your request using these methods. Our company will finalize your requests in the application free of charge as soon as possible and within thirty days at the latest, depending on the nature of the request.However, if the transaction requires an additional cost, the fee in the tariff determined by the Board may be charged. Our company has the right to accept the request or reject it by explaining the reason and notify the relevant person in writing or electronically. If the request in the application is accepted, our Company will fulfill your request. If there is a fee charged in case the application is due to our Company's error, the fee will be refunded to the relevant party. In cases where the application is rejected, the response is found to be insufficient, or the application is not responded to in due time; The relevant person reserves the right to lodge a complaint with the Board within thirty days from the date of learning our Company's response and within sixty days from the date of application. Pursuant to the provision of Article 14/2 of PDPL, a complaint cannot be made to the Board without exhausting the appeal to our Company, which is the data controller. Those whose personal rights have been violated have the right to compensation in accordance with general provisions.However, based on the provision of PDPL article 28/2; Article 11, which regulates your rights, except for the right to demand compensation for damage, a) Processing of personal data is necessary for the prevention of crime or investigation of a crime, b) Processing of personal data made public by the relevant person, c) Personal data processing is necessary for the execution of auditing or regulatory duties and disciplinary investigation or prosecution by authorized public institutions and organizations and professional organizations that have the status of public institutions. We also state that it will not be applied in cases where it is necessary for the protection of."Situations That Do Not Require Consent: Pursuant to the 2nd paragraph of Article 5 of the Personal Data Protection Law No. 6698, provided that it is clearly provided for in the law and is directly related to the establishment or execution of a contract, it is necessary to process the personal data of the parties to the contract, Divasoft, as the data controller/data processor, has legal It is mandatory for the relevant person to fulfill its obligation, it has been made public by the relevant person, data processing is mandatory for the establishment, exercise or protection of a right, the fundamental rights and fundamental rights of the relevant person. In cases where data processing is necessary for the legitimate interests of our Company, which is the data controller, provided that it does not harm their freedom, our Company has the right to process personal data without obtaining explicit consent. In addition, it is not necessary to obtain explicit consent for disclosure, use and transfers to be made to persons/institutions that may request information in order for our Company to fulfill its legal obligations arising from the legislation it is subject to and/or due to legal obligations.

Trade Name: Divasoft Yazılım ve Elektronik Ticaret Anonim ŞirketiCommunication Address: Maslak Mah. Eski Büyükdere Cad. İz Plaza No:9 İç Kapı No:55 Sarıyer / İstanbulCommunication Web Address: https://www.biletiva.com/Last Update: 06 Haziran 2024